web agency Plympton Massachusetts

Plympton web design

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Hello and welcome to this web design Web Designer Plympton video tutorial.

I’m Owen Corso from Google.

web design basics web design dimensions

And today, we’re going to build a rich media expandable creative with video.

Let’s start by selecting file, New File.

This opens a dialog box where we will set up our ad.

First, let’s make out high of project.

We have four options– The default is Display & Video 360so we will leave that as is.

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Using Autocomplete for Optimal Form UX - Designer vs. Developer #24

ADRIENNE PORTERFELT: You've probably tried to buy somethingonline or had to fill out some formfor your kid's school, and it's reallyhard on your phone.

It's really hard.

MUSTAFA: There seemsto be a dark art when it comes to nativeapplications, and they're such small details thatyou're actually working on.

[MUSIC PLAYING] Quite often, developers willjust throw on input fields onto a page and not reallythink about the UX that's attributed to that.

So they'll think ofa flow of a form, but they won't necessarilyfeel that individual input, so how a user struggles.

And we know thatautocomplete really helps speed up theuser experience and makes fillingforms quite nice.

What are your feelingsand experiences on autocomplete andAutofill as a thing? ADRIENNE PORTER FELT:From the user experience, you've probably triedto buy something online or had to fill out someform for your kid's school.

And it's reallyhard on your phone.

It's really hard.

It's even hard on desktop.

You don't want to get upand get your credit card out of your purse,which is downstairs.

And these browserfeatures just really improve the userexperience of using a form.

In fact, we find that peoplefill out or submit the form 30% faster if the formworks with Autofill.

So we very much suggest thatweb developers think about this.

You want people to besubmitting your forms.

Right? So if you really want yourforms to be submitted quickly, easily, work with Autofill.

MUSTAFA: And why do you thinkdevelopers don't do that? Is it very difficult to do? I'm assuming it's just a fewattributes you add to inputs.

Right? ADRIENNE PORTER FELT: Yeah.

It's actually not that hard.

So you basically need to setup autocomplete attributes, and you need to makesure that you're not doing any fancy things thatreplace the normal select and input elements withother types of elements.

I think most of these developersjust don't think about it, don't realize,that you just need to put a littlebit of extra effort in to make sure that yourform works well with Autofill and to test it out.

MUSTAFA: Is that oneof the challenges, I suppose, like people makingthese custom UI things, which are not native but justlike divs or whatever and replacing that? Is that where thingsfall down with Autofill? ADRIENNE PORTER FELT:Honestly, there's a few things that can go wrong,but that's one of the big ones.

Yeah, so someone wants thisreally beautiful custom form where the dropdown isall fancy and custom.

And as a result of that,they're using all divs.

And the browser can'tfigure out, oh, this is supposed to be a form.

And then in that case,Autofill isn't going to work.

MUSTAFA: And Isuppose there's a lot of accessibilityissues connected to that as well, it looks like.

But from your pointof view, you've got designers anddevelopers, they want to do something custom,like unique experience.

But then as someone whoworks on the browser, you want to say, now letthe browser do the work.

Do you think there'sa middle point there? How can developers at leasthave a custom experience that's unique to theirproduct, but at the same time without breaking standards? Because this is one of thebiggest challenges on the web.

ADRIENNE PORTER FELT:So there's a lot of things you can do tochange the look of the form on the page while stillusing the select and input elements that HTML provides.

Right? You can customizethem in many ways.

I have to admit, there is onething you can't customize, and it's the lookof the dropdown, like in a select element.

But everything else, the wayit statically looks on a page, you can customize.

And the browser will stillknow that they're fields.

MUSTAFA: Yeah.

What you see is thebiggest challenge then, for Autofillor implementation, from your point of view? ADRIENNE PORTER FELT:I think it's honestly that developers don't thinkabout it, that people don't think to themselves that theyreally need to be testing their forms in this way.

When you've made it yourself,you've filled it out 100 times.

You tested it yourself.

And you don't thinkabout the fact that a user is goingto be coming to it in a different state of mind.

They're tired.

They are tryingto fill it out as fast as they can on the phone.

So I think developersjust aren't really thinking about the factthat they need to take these extra small steps.

MUSTAFA: So in terms ofbrowser compatibility, the things you're using willbe Chrome-specific stuff? Or is that open source-- not open source, butit's cross-platform.

ADRIENNE PORTER FELT: Yeah,that's a good question.

So specifically autocompleteattributes for Autofill, that's standardized.

All the browsers respect them.

With that being said, thereis one part, turning Autofill off-- that's the autocompleteoff attribute-- is not respected by all browsers.

But if you say,this form should be a credit card, thatwill be respected by all the major browsers.

MUSTAFA: But eachexperience, is there slight quirks per browser? Because obviously, that's goingto be a browser-specific thing.

ADRIENNE PORTER FELT: Some are-- they have veryslightly different UIs.

For example, maybe they'llbe integrated with a keyboard widget versus a dropdown.

But I think they're prettysimilar across browsers.

MUSTAFA: You work on theactual Chrome UI itself.

ADRIENNE PORTER FELT: Yes.

MUSTAFA: So are you actuallybuilding that design and code yourself, or are youworking with UX designers in that process? ADRIENNE PORTER FELT: Sowe have a design team.

And the design team helpsus figure out what those UI elements should look like.

We actually have a bigredesign coming up this year that I think is going tomake those substantially more beautiful and also help clean upthe code, which I know that it won't affect most people becauseit won't look any different.

But from our perspective-- MUSTAFA: It's much cleaner.

ADRIENNE PORTER FELT: Man,the code's so much cleaner.

MUSTAFA: What's the actualprocess of you actually creating UI? Because for me, I do front-enddevelopment and code.

But it's like there seemsto be a dark art when it comes to native applications.

And they're such smalldetails that you're actually working on, which the user maynot notice because it works.

But if it's broken,they will see it.

What is the actualprocess that you go through with your Chromedesigners to actually making the UI or testing it? I'm asking lots ofquestions all at once.

ADRIENNE PORTERFELT: Yeah, it's OK.

It's OK.

So I'll talk about theprocess a little bit.

So usually at the beginning,Product, Eng, and the designer will get togetherand talk about what they hope for from the feature.

Often, the designwill then come up with some conceptualmocks of what they feel the feature could look like.

They'll get feedbackfrom Product.

They'll get feedback fromthe engineers, like can we actually build this, whatare the corner cases we need? And then we'lliteratively get closer to what we actually can ship.

So I work on across-platform team, which means that whatwe build has to ship on all of Chrome's platforms.

People think of Chromeas one platform.

But actually, it'sWindows and Mac-- which previouslyhad different UIs, but we're coming toone single standard-- Android, iOS.

And so we have to havedifferent mocks that relate to the specific platforms.

So some things may bepossible for some subset.

Anyway, the designers get allthis feedback from engineers, like, we can do thishere and not there.

And then we iterativelycome through to red lines, which isour final set of designs.

And that's what we implement.

MUSTAFA: So in termsof do the designers work with the actual W3C? Because you'redesigning something which has to beconsidered cross-platform at the same [? time.

?] So likewhen the payment request API, like I was working withsome of the team there, there seems to be thingswhere you have to really be seeing whateveryone else is doing so that the experiencethat you're creating is not so widely different.

And that can be quitechallenging for the designer and developer because youinstinctively want to make it, I don't know, "better.

" But you don't want to makeit so vastly different, because then you stick out.

ADRIENNE PORTER FELT: That'san interesting question.

The challenge here isthat with specs, we try not to specify whatthe UI has to look like.

We try to talk about what theuser experience should be so that we can have the appropriatecallbacks, et cetera, to build that experience.

But we don't like tostandardize the UI itself, which is a fine balance becauseyou have to have a UI in mind when you're designing the API.

But we try to make itas general as possible so that we can build differentUI experiences on top of it.

MUSTAFA: Are you workingwith the browsers as well at the sametime to do that, or is it you do things independently? Because there's the thing.

It's like if you do it[INAUDIBLE] the browsers, then you may be leddown a path that's not the best for everyone.

That it's, OK, it'slike a compromise.

But at the same time, you don'twant that complete disparity.

ADRIENNE PORTER FELT: Itdepends a lot on the standard, honestly.

Some of them willbe heavily driven by Chrome or some other browser.

They really want this API.

They'll drive it, and thenget a little bit of feedback along the way fromother vendors.

Whereas others,from the beginning, there's severaldifferent browser vendors working together.

So honestly, it differsfrom standard to standard.

MUSTAFA: And we're coming to the10-year anniversary of Chrome.

What do you thinkthe future of say, Autofill, or just workingwith the other browsers? Because it seems like thingsare getting much better.

I was speaking toDarren, and it was like, the implementationof Flexbox was a nightmare becausethe standard kept changing.

But with CSS grid, it'samazing that there's so much cross-collaborationbetween the browsers, which is great for the users and thedevelopers working across this.

What do you think the futureis for Chrome as a platform and, I suppose, Autofillas well as a specific? ADRIENNE PORTER FELT: Sofor Autofill specifically, it's hard to saybecause I don't think the limitation there reallyis the lack of browser vendors cooperating.

I feel like actually, there'sbeen a lot of discussion, for example, aroundpayment request.

There's a lot of collaborationbetween Safari and Chrome.

I think that thereal problem we have is that Autofill dependson developer adoption.

Right? If it's hard for thebrowser to figure out what form's in thepage, we're not going to be able to Autofill it.

And so I think thething we really care about is whetherwe can get developers interested in andusing the tools that we have provided for them totry to improve the Autofill experience.

MUSTAFA: Yeah.

Do you ever have toremove a feature when you see there's not wide adoption? Because I can seefrom an engineer, you're working on Chrome.

You spent your heart andsoul working on this feature.

And then you know it'sgreat for user experience.

You know from theresearch that Autofill will help transactions,and it's just nicer.

But if adoption doesn'thappen, how do you [INAUDIBLE]?? It's the biggest-- ADRIENNE PORTER FELT: Yeah,that's a really hard one.

I've been througha few deprecations.

They can be really challenging.

It's very hard.

So there are a few waysyou can look at it.

One is how many usersinteract with websites that are using such a feature.

And obviously, thatnumber is large, you don't want to create apain point for a lot of users.

But even if thenumber is very small, it might be that there are afew websites, a few companies, whose entire businessmodel depends on having access to this API.

And so that can make itvery difficult, where OK, even if it's thisreally a niche thing, it still can behard to deprecate.

So I think there have beenlots of ongoing discussions in general about howto make that trade-off.

Some of the onesI've been involved in relate specificallyto security and TLS, where if something is makingthe web as a whole as safe, we may have to breaksome connections in order to deprecate it.

And it can be areally painful thing when you've got old serverson the internet that aren't being upgraded.

And maybe it's only a smallpercentage of overall page loads, but it'sstill frustrating when a user is trying to getto a website and it's broken.

MUSTAFA: Yeah.

But ultimately, fromChrome's perspective, it's the user's experiencethat's paramount.

Right? ADRIENNE PORTER FELT: Yes.

MUSTAFA: And theirsafety and security.

So it's like HTTPS, you couldprobably explain it better, but there's a cutoff pointwhere if your site is not loaded on HTTPS, you're goingto get a message saying, this isn't secure.

That's true.

Right? ADRIENNE PORTER FELT: Fora long time in Chrome, we showed HTTP as neutral, HTTPas just plain text and no TLS.

MUSTAFA: Sorry, what's TLS,just for my non-designer-- ADRIENNE PORTER FELT: Oh, TLSis the underlying protocol that makes HTTPS HTTPS.

It's why it's secure.

So there is HTTP,which doesn't have any of the end-to-endsecurity bits on it.

And HTTP websiteswere just shown as a neutral standard thing.

Right? Most websites on the web wereHTTP, but that's changed.

We went from a few yearsago, we were at 25% HTTPS.

And now, it's the opposite wherewe're at more like 75% HTTPS.

So made changes in theUI to back that up.

So now when you go to awebsite that says HTTP, it's going to also say"not secure" next to it so people reallyunderstand what that means.

MUSTAFA: That decision mustbe quite tough, though.

In some respects, you need toforce the developers to say users' security is paramount.

But at the sametime, does it feel like you're breaking the web? ADRIENNE PORTER FELT:It doesn't really feel like we'rebreaking the web.

First of all, Ithink people have seen this a long time coming.

We've been talking aboutit for a long time.

We've rolled it out in phases.

So first, we started showing"not secure" specifically for pages with passwordsand credit card form fields.

And then it was for allform fields and web pages when viewed in incognito.

And now we're rolling itout for all HTTP websites.

And as you can see, becauseHTTPS adoption has really increased, it's onlyimpacting less than a quarter of page loads at this point.

MUSTAFA: So really,we're just talking about protecting the user.

ADRIENNE PORTERFELT: Yeah, and I think users have a right to knowthat their information isn't secure when they'regoing to this website and help them make adecision about whether or not they want to keep using thatservice or go to another one.

MUSTAFA: And do youthink users are quite savvy now to see those things? Or is this part of theeducation for the user as well to say, look,there are certain things on the web which arenot secure that you have to take into consideration.

ADRIENNE PORTERFELT: I'll be honest.

We have literally billions ofactive users, so it's hard to-- MUSTAFA: Make ageneral [INAUDIBLE] ADRIENNE PORTERFELT: --say generally whether people are goingto understand it or not.

We think enoughpeople understand it that they have a reactionand that they can reach out to sites saying, hey, Ireally like this site, but I wish it were secure.

And we see people doing thatas we've been rolling out these warnings.

SPEAKER 1: The way thatcellular networks are set up is that there's alwaysthese fringe areas, and there's alwaysthese breakdowns.

And higher latencyis always there.

Plympton web design

Next, we can select the type of ad.

We want to make an expandable, so we select Expandable on the left.

Next, we can set again ad’s dimensions.

We are building a 320 by 50that expands to 480 by 250.

So I will make those changes.

We then assign the Plympton creative a name.

I will leave my Save ToLocation as the default, and leave the talk about set to Quick.

Once I’m happy with my settings, I click OK.

Google Web Designer creates the initial pages of the ad for me with the dimensions I defined.

 

web design Plympton

The collapsed page already contains a Tap Area event to expand the ad and an expanded pagePlympton with a close tap area to collapse back down.

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As part of Intuit’s core initiatives to further cultivate mobile first thinking and accelerate growth into global markets, the Intuit Small Business Group’s Design Org has shifted from a model of designing and shipping prioritized features to a model where every designer is responsible for end-to-end, cross-device experiences, which includes designing for our products and services on desktop web, mobile web, desktop client apps, and native mobile apps.

As a design lead for our ecosystem of native mobile products over the past few years, I started getting a lot of questions around guidance and principles for mobile design. I noticed many of the designers, product managers, and engineers who are new to mobile app design or don’t live and breathe mobile app development on an everyday basis didn’t fully understand the nature of designing for native platforms and device capabilities. To reinforce the notion that “cross-device” and “mobile first” isn’t just about designing for smaller screens and scaling across multiple device sizes, I collaborated with the Design Systems Team to establish a set of mobile patterns and guidelines so that designers can hit the ground running, or run even faster, with mobile design. We recently published some guidelines, tools, and resources on our internal design toolkit that I thought would be great to share some key points and takeaways with a wider audience as the documentation addresses many frequently asked questions around mobile patterns.

Firstly, I want to start off by saying that what I write here is simply for guidance. Our mantra for any kind of pattern guidelines documentation we provide is, “Give me guidance, but let me drive.” We don’t want to be prescriptive, and we don’t want to tell you how to design, but this is a good starting point to get you going on native mobile designs. Why are we calling out native mobile? As we continue to design device-agnostic, end-to-end experiences and features for products and services, we must remember not to neglect the different platforms (i.e. our mobile products are currently offered on both iOS and Android).

Overall Principles

1. Respect the platform

We documented patterns and components based on native operating systems that we have apps on: iOS and Android. When designing for native platforms, you should consistently refer to the native OS design guidelines first for maximum quality. Keep in mind that native platform guidelines constantly evolve, so it’s always good practice to stay on top of these guidelines and refresh your memory and knowledge often.

Apple’s Human Interface Guidelines: https://developer.apple.com/ios/human-interface-guidelines/

Google’s Material Design Guidelines: https://material.io/guidelines/

2. Focus on the customer benefit

Always design for the customer benefit first. No use case is the same, and many use cases have exceptions. Do not design something simply because you can reuse a pattern or component for another feature. Design patterns help ground us as a system and unify an experience across an ecosystem of products, but they should by no means be the first or last stop in the design process. Always question yourself: How will this benefit the customer?

3. Think device first

Push your thinking beyond “mobile first.” Start thinking about leveraging device capabilities first. The native mobile device has a lot to offer: touch, voice, pressure, location tracking, accelerometer, notifications, etc. You are designing around the device, the platform, the user experience. How can these device features be utilized in our products? How can the mobile device benefit users beyond the screen interface in front of them?

4. Keep scalability in mind

Growing from the previous principle, do remember that a mobile device isn’t just a phone. Scalability across devices, more specifically between a phone and tablet, is a common challenge among designers. When we think of mobile devices, we know there are tablets, phones, phablets (not small enough to be a phone, not big enough to be a tablet). Some of the recurring questions I get asked are: Should there be parity between web and tablet designs? Can we translate the phone patterns to be the same on tablets? How do we design for phablets (not small enough to be a phone, not big enough to be a tablet)? To answer these questions, we researched with users, took an in-depth look at device interfaces and screen sizes, and set some standards. While the phone and tablet share many similarities, users use them very differently.

PHONE INTERFACE

Mobile interfaces LESS THAN 7 inches width should be treated as a phone. Syntax and layout should be aligned across these devices as much as possible, but we also want to leverage native platform guidelines and capabilities first and foremost.

A fundamental design principle for mobile phones is to include only necessary information. Do not overload the user with more than they need to know or take action on. The phone is a convenient way to consume information on the go. Small business owners use a phone to complete quick actions while they are not in the office, capture data, view content, then perhaps close it out and come back to take a look later.

TABLET INTERFACE

Mobile interfaces GREATER THAN 7 inches width should be treated as a tablet. Syntax and layout should be aligned across these devices as much as possible, and by no means should they need to align exactly the same as the less than 7-inch interfaces.

Tablet designs should look and feel like desktop web, but they should function like the phone (with tap/swipe/hold gestures, transitions, etc.). Many users view the tablet as a hybrid device. We’ve encountered many small business owners that don’t own a computer, but they own a tablet, and those users treat the tablet as a reliable device they can do work on.

To scale for the future or additional digital interfaces, you should also think about non-mobile touchscreens like TV displays, interactive table displays, automobile displays, laptop displays that you can touch, etc. You want to make sure you can scale for multiple screen sizes, large and small, and not limit yourself to thinking only about the devices your products are being supported by.

Patterns and Guidelines

This list is a small subset of patterns and guidelines that I’ve found designers have been commonly asking around best practices for our mobile products.

Screen Transitions

One of the major aspects that make navigating content on native mobile platforms so delightful is the transitions between screens. Two questions I get asked a lot are: When should a push (screen pushed in leftward from the right) be used? When should a modal (screen pushed upward from the bottom) be used? We’ve established the following best practices:

A push is essentially the fundamental screen transition to view a new screen that is stacked on top of the previous screen. There is typically a Back button so user can view the last viewed screen. For screens that are primarily for viewing, such as transaction detail screens or lists, we use a push.

A modal is typically used when we are requiring the user to select, edit content, or input data. All of our transaction forms use full screen modals as it requires more user thought due to several form fields on one screen. The titles bars for these screens typically have Cancel and Save or Cancel and Done actions. Then, when you tap Save, you get a push screen because you are viewing (not editing) the saved content.

Call to Actions

This section highlights a question I often get: “Should this call to action be a button or a text link?” In both iOS’ and Android’s design guidelines, text as buttons is the norm and recommendation. However, I feel when we use text, especially with a system font against a dark or light background, we lose out on a major opportunity to incorporate brand elements, such as our ecosystem green color or line iconography. So, we’ve deliberately moved away from using text as call to actions, and instead use buttons with high contrast, which also makes it very clear that it is a call to action and not just part of the screen content.

Empty States

Our empty state screens provides a first impression to users who are new to our products. It usually consists of an illustration, a brief description, and a clear call to action. A common and current design trend is the usage of gray text on a light background. If you decide to follow that trend, make sure the text is readable and accessible by analyzing the foreground and background colors to meet the WCAG 2.0 color contrast ratio requirements.

Carets

Firstly, yes, it’s spelled caret, not carat or carrot. 🙂 Carets are used to promote discoverability. Historically, we try to use carets for every instance we want to indicate that the user should tap into the row to view more. However, in our forms, we are working toward to moving away from using carets and instead utilize the extra real estate by creating visual cues and conversational content design to indicate tap targets to view more. After some user testing with different design treatments, we’ve found that discoverability isn’t as much of an issue as we thought. Users will naturally tap on rows, whether there’s more information provided to them or not. We only want to use carets when absolutely necessary.

Action Sheets

General rule of thumb for native mobile design: Use action sheets whenever there are multiple actions associated with a single call to action (that is not a system blocker). Apple iOS guidelines calls these action sheets. Google Android calls these bottom sheets. Use action sheets/bottom sheets whenever there are multiple actions associated with a single call to action.

Cards or Tiles

A card (or tile as other teams may call it) is a component acting as a rectangular container for a certain amount of information: visual elements, instructional text, diagrams, and action triggers. There are two types of cards based on appearance and usage: action card and info card.

Dialogs

We use native system dialogs for critical alerts, permissions related alerts, system blocker alerts, etc. The key word is “alert.” Note that for actions that aren’t related to these things, we try to use action sheets.

Fonts

The general rule for native mobile design is to use system fonts as much as possible. However, we needed to incorporate our brand and voice and tone to create what we call “QuickBooks Ownable Moments.” For large headlines and sub-headlines, we use our brand fonts. For body text, we use system fonts. For fonts within buttons, we use system fonts.

Toggles

Toggle switches are used to trigger a binary operation (i.e. turning something on and off). It is used often to replace a web checkbox metaphor. We have a lot of checkboxes in our web products so when we design for native mobile, we want to make sure we are only looking to replace binary checkboxes that allows for things like enabling or disabling content, show/hide content or fields, turn on/off tax, track returns for customers, instead of checkboxes used for selecting multiple items.

Again, these are just a few guidelines to get you started or to accelerate your mobile first design process, especially for native mobile. You are the driver and designer with creative license to define the end-to-end user experience for your products and services. Trust your gut, follow your instincts, but always remember to respect the platforms, focus on the customer benefit, think device first, and keep scalability in mind!

Yvonne So is a Principal UX Designer @Intuit currently crafting meaningful experiences for small businesses around the world. With a passion and mission for making technology more inclusive of everyone, she regularly speaks and writes about mobile UX, accessibility, innovation, and empathic design.

From product design to virtual reality

There's a lot involved when it comes to building a good website.

You've got to start thinkingabout SEO from the ground up.

It can't be an afterthought.

The website needs to be safe and secure.

It needs to be fast.

It needs to look good.

It needs to be responsive so it looks good on a cellphone or a laptop or a tablet.

It's your bread andbutter of your business.

So you want to haveyour best foot forward.

You've got to have a great website.

web design terms

WEB DESIGN IS BROKEN.

It's just crumbled tosand in your hands and it's just disappointing.

Today we are going to talkabout budget that the big one: budget budget BUDGET! It is such a huge topicbut I'm finally gonna lay down the final word on budget, specifically how much youshould spend when you're buying a website.

I've got the answer for you.

Youready you ready for it? 500,000 pounds a week! There we go! Did it!(that was easy) I'm out.

See you later.

(web design isfixed) No.

If you do have five hundred thousand a week to spend on a websiteyou should get in touch with me.

I think we could work with that.

Budget it's sucha huge topic no one's really kind of tackling the answers of a few there's afew articles on the internet that are like "well if you want this type ofwebsite you should spend around this much and if you want that type ofwebsite you should spend around that" Much it really comes down to a fewfactors namely your attitude towards risk, whether you're whether you'recoming from a gain or a pain perspective and how much you actually stand to makeout of it.

What you're really doing is investing in a website: you're lookingfor it to create a return you want it to be putting money back into your pocket.

If you don't want it to do that then it's only gonna be acting detrimental,it's only gonna be taking money or reputation or whatever out of yourpocket and you really need to rethink the reasons why you're doing this in thefirst place.

Go back to one of my previous videos wherewhat where I ask you the question why are you doing this in the first place.

Sothe first thing that we've got to understand when we're asking thequestion how much does a website cost, how much do I spend on a website, we'vereally got to appreciate that all you're doing is you'retrying to give yourself what they call an 'anchor' This is literally just apsychological stake in the ground so that your brain can go "okay well I'vegot a point to start from" It really doesn't matter what that number is butit becomes your anchor: the first price you hear becomes your anchor and aroundthat point you will base all value judgments.

So be careful when you'reasking this question because you might end up with another massivelyoverinflated number that completely puts you off of even going down that routewhen actually you could have got something that worked for you at areasonable price, and if you get a number that's too lowyou're gonna look around and think "hey well this is all way too expensive" andnot actually start engaging in the conversations to help you understand thevalue that it could bring there is.

Another thing that you need to be reallyaware of when you're trying to create a budget for our website and that is thatyou like me like everyone else on the planetwe are naturally risk-averse: yeah we have loss aversion.

Most people agree withthe statement that "it is better to not lose five pounds than it is to find fivepounds" It's the same five pounds! It's weirdwe're hardwired to avoid losses.

We try and keep what we have and thereforewe're less likely to risk that in search of future gains so this means thatyou're naturally going to be skeptical about the gains that you can create witha website you're naturally gonna want to spend as little as possible andthat means that you're at a risk of actually under investing when you'rebuying a website Yourisk of under-investing because you're averse to loss.

I'm exactly the same: theamount of times that I've bought things that I need on say Amazon and gone forthe cheapest possible one because I wasn't entirely sure if, you know, if itwould bring me the thing that I was looking for - the reality is that I endup spending double because, you know, buy cheap buy twice.

But you can actuallyunder invest and if you do especially in something like a website it's like underinvesting in in your team member: if you if you hire a new salesman andyou under invest in him well then he's not gonna do as good a job as hepossibly could do if you're picking if you're picking your teammembers based on the salary that they're willing to accept then you're probablyunder investing and you're not actually realizing that if you spend a little bitmore you can get like disproportionately larger returns.

The third thing that youreally need to be aware of but before you start thinking about your budget iswhether you're coming from a pain perspective or a gain perspective.

Areyou looking to this website to help you reach new markets to help you, I don'tknow, dominate the competition; to help you boost sales/Is it a gain thing? Are you launching a new business a new product? Or are youlooking at it from a pain perspective? Are you looking at it and thinking wellhow can I use this website to help me automate things, cut costs, reduceoverhead - things like that.

Maybe you've got a whole bunch of bad reviews on yourexisting website and so you're almost being forced by your customers forced byyour marketplace to up your game what you're really trying to do there ismanage losses.

You approach these.

you can buy the same thing in two different waysand your experience and therefore what you're willing to spend completelychanges depending on whether you're coming from a pain or a gain perspective.

The final line on it is using an analogy that we use sometimesit's based around cars basically.

Are you are you just trying toget to and from work or are you trying to win Formula One the Formula One GrandPrix you need very different types of cars to be able to do each of thosethings.

There's no point in buying a Formula One car because when you pull upin the Sainsbury's car park you're gonna have nowhere to put your shopping.

Likewise there's no point in buying a Fiat Panda and taking it to the track.

Sothe better you can understand what type of race is that your business is tryingto win, or what type of things your business are trying to do with a websiteand what that's worth to you is the better you're gonna be able to startcreating a realistic budget and get a return that's more in line with yourexpectations.

My name is Aaron Taylor I'm helping youto make better decisions and have better conversations when you're buying awebsite.

till next time.

[singing] I fixed webdesign, said I fixed web design.